Terms and Conditions

User Agreement

In the terms and conditions "we", "our" and "us" means Exceed Investments Ltd under the name planetsuperheroes.co.nz "You" and "your" refers to you the customers. These terms and conditions together with your order constitute the entire contract between Exceed Investments Ltd and the customer. No external terms and conditions are applicable to this website and business.

 

Acceptance of Terms & Conditions

The terms and conditions are the terms of which Exceed Investments Ltd offers you access to the services of our website. By registering as a member with us, or purchasing from us, you are accepting these terms and conditions. If you do not accept these terms and conditions, if you do not agree with the terms and conditions you must not use the website. By accepting the terms and conditions you acknowledge that you are 18 years and over.

 

Warranty & Returns

At planetsuperheroes.co.nz we make the best effort that you get the best deal at the best price. We also make sure that our descriptions are very clear that includes size, colour and the product type. Please choose carefully when purchasing goods as we do not refund or exchange products if you change your mind or make a mistake.  

All goods purchased from planetsuperheroes.co.nz come with a 30 days return-to base warranty unless stated otherwise. Misuse, impact/water damage and wear and tear are not covered under this warranty. We will repair or replace any product under warranty as detailed in the Consumer Guarantees and Fair Trading Acts. If the same or similar product cannot be repaired or replaced, a refund on the product will be given  

Please contact us immediately by email at info@planetsuperheroes.co.nz if you believe your product may be faulty or have a genuine case to exchange and we will resolve this as fast as possible for you.

 

Payment

Goods can be purchased from planetsuperheroes.co.nz using Visa, Mastercard, All prices shown are in New Zealand Dollars and include GST. All personal details and order information like credit card details and address information are kept private and will not be accesible to any third party in compliance with the privacy act 1993.

Our website has security measures to protect all your information including credit cards,information loss,misuse and alteration.

 

 

Shipping & Delivery

Planetsuperheroes.co.nz do not ship outside of New Zealand and use a few different Courier companies to service the North and South Islands only. We will always endeavor to deliver your purchase as quickly as possible (generally within 3-5 days), however once the goods are in the hands of our courier company, we cannot guarantee an exact delivery time.

 

Product Information and safety

All product information on this website is sourced from our suppliers and we make sure these are accurately maintained. We reserve the right to correct any misprints or errors. For your safety, we encourage you to read all instructions, directions and manuals with care. Planetsuperheroes.co.nz will not be responsible for any accidents or damage caused by misuse or failure to do so.

 

Product Information and safety

Use of this website must be used subject to the following terms and conditions:

 

Privacy Policy

Your privacy is important to us. You can rest assured that the information provided when you register is recorded in our database for the sole purpose of completing sales transactions and customer service inquiries. This information will not be passed on, sold or rented to any third party unless:

• You have given us your permission - either directly or by not objecting; having been notified of our intention to do so

• It is deemed necessary to assist a law enforcement agency or we are required/permitted to do so by law under the NZ privacy Act. All personal details and order information like credit card details and addresses will be kept private and will not be accessible to any third party in compliance with the privacy act 1993.

Our Website has security measures to protect all your information loss, misuse and alteration.

If you wish to be removed from our data base please email at  info@planetsuperheroes.co.nz and you will be removed immediately. We reserve the right to update our privacy policy.

 

If you register after/continue to use this website after any revisions, this is deemed to be acceptance of our privacy policy. Should you have any questions regarding this policy please contact us via email at info@planetsuperheroes.co.nz

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